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Frequently asked questions
Yes. The NFC technology used is passive, with no battery and no cell, so there is nothing to maintain or replace. The field emitted by the customer's phone powers the chip for the duration of the read. The plate stays functional indefinitely.
You simply update the destination from the mobile app. The physical plate keeps working and you keep your scan history. Nothing to reorder, nothing to reconfigure technically.
Most review collection tools are billed on a monthly subscription, indefinitely and per location. Here you buy the plate once and it is yours. The tracking mobile app and the e-mail signature are included, with no recurring fee and no minimum term.
Your customers tap their phone against the plate (NFC) or scan the printed QR code, and land directly on the review page you chose: your Google listing, your Tripadvisor page or your Instagram profile. They install nothing and create no account. Important: do not stick the plate directly onto a metal surface. Metal can block the NFC signal and prevent detection entirely. To mount it on metal, add an insulating spacer thick enough between the plate and the surface, or rely on the QR code, which is unaffected by the surface.
Download the Mon Avis Facile app from the App Store or Google Play, then sign in with your email address: you receive a 6-digit code to enter in the app, so there is no password to remember. Add your plate, paste the address of the review page you want to redirect to, and confirm. The plate is active immediately. Allow a few minutes in total.
Search for your business in Google, open its listing, then use the share button: the address offered leads to your listing. From your Google Business account you can also use the review request link, which opens the rating form directly. That one performs best, because it saves the customer a step.
Check three things, in this order. First the surface: if the plate sits on metal, the NFC signal is blocked, which is by far the most common cause. Then the phone: NFC must be enabled in settings, and some older models do not have it. Finally the reading zone: depending on the model, the antenna sits near the top of the back of the phone, so it sometimes needs a slight shift. As a last resort, the QR code always works.
That is the classic symptom of a metal surface or of NFC being disabled on the customer's phone. The two technologies are independent: the QR code is read by the camera with no constraint on the surface, whereas NFC relies on an electromagnetic field that metal disrupts. Your customers can keep using the QR code with no loss of functionality.
Yes, at any time and as often as you like, from the mobile app. The chip does not hold your listing but a short address, which redirects to the destination you configured. You can therefore switch from a Google review page to an Instagram profile, or change premises, without buying a new plate and without losing your scan history.
Yes. Each plate points to one destination, but nothing stops you from having several plates, each pointing to a different platform, for example one for Google and one for Instagram. A single account manages them all, with separate statistics, and the volume discount applies from the second plate onwards.
From the mobile app, included free with your order. You will find the number of scans in real time, the breakdown per plate and per period, and the full history since activation. This data is yours and is not shared.
One account is enough. Add as many plates as you have locations, name them to tell them apart, and track their statistics separately. It is the simplest way to compare your outlets: at comparable customer flow, a large gap in scans usually points to a placement problem rather than a customer one.
That depends entirely on your customer flow and where the plate sits. The useful measure is not the absolute number but its trend: record your figures in the first week, then compare. If scans are high but reviews are not increasing, the problem is downstream, often a destination that does not open the rating form directly.
No. The plate is bought once and it is yours. The tracking mobile app and the e-mail signature are included at no extra cost. There is no subscription, no monthly fee and no minimum term, and nothing is charged after your order.
Delivery is tracked and charged by destination, excluding VAT: €5 for mainland France, €9 for Corsica, €8 for Belgium and €4.50 for Luxembourg. The exact amount is calculated at checkout from your address. French overseas departments and territories are not served.
You receive a confirmation e-mail, then a second message when it ships, containing your tracking number. If nothing has arrived after 48 business hours, check your spam folder and then contact us through the form: we reply within 24 hours.
Contact us through the form, attaching a photo of the product and of the packaging. We handle these cases individually and replace the item when the damage is attributable to shipping or to a manufacturing defect.
It depends on your situation. If you order as a private individual, you have 14 days from delivery to withdraw, with no reason required: tell us in writing, return the plate at your own expense, and we refund you within 14 days, standard delivery charges included. Plates personalised with a logo or a trade name are excluded from that right. If you order for your business, statutory withdrawal does not apply: we still accept the return of a standard, non-personalised plate on written request within 7 days, subject to our agreement and to original packaging, with a 15% deduction for administrative and logistics costs. Full details are in articles 19 and 22 of our terms and conditions of sale.
Customisation is available on request. Contact us through the form stating the quantity you need and we will send a proposal. Note that personalised products are not taken back, unlike standard products which may be returned commercially under conditions.
Yes. What is prohibited is making the review conditional on something in return, asking only the customers you believe are satisfied, screening reviews before publication, or writing fake ones. The plate sends every customer to the same page, with no sorting, which keeps you within the law. Our guide on the legality of asking for reviews sets out the applicable texts.
A scan records a technical event for your statistics: date and time, device type, browser, operating system, country and approximate city. Your customers' name, e-mail address and phone number are not recorded, and they are never asked to create an account. The review itself is posted on the platform you chose, which then becomes the data controller.
Signing in uses no password: you enter your email address and receive a 6-digit code, valid for one hour, to enter in the app. If it does not arrive, check your spam folder and the spelling of the address, which must be the one used when ordering. Each code works only once: if it has expired, request a new one. If the problem persists, contact us through the form.