Terms of Sale

Article 1 – Parties

These Terms of Sale (hereinafter "ToS") are entered into between:

CODALUX SARL-S
Share capital: €12,000, with registered office at:
51 rue Pierre Schuetz
L-4946 Bascharage
Luxembourg

Luxembourg Trade and Companies Register: B297712
Registration number: 20252437933
Intra-community VAT: LU36711175 E-mail: contact@monavisfacile.com\

Contact: Contact form

Hereinafter "the Company"

and

Any person having placed an order with the Company, whether acting for professional purposes or as a consumer.
Hereinafter "the Client"

The Company and the Client are hereinafter referred to individually as a "Party" and collectively as the "Parties".

Article 2 – Scope of Application

These ToS apply to any sale concluded by the Company on the Platform.

They are drafted for a professional Client. Where the Client acts for purposes outside their professional activity, they are a consumer: Article 22 sets out the provisions specific to them and prevails over any contrary clause herein.

Any order implies unconditional acceptance of these ToS.

They take precedence over any document of the Client unless there is a prior written agreement from the Company.

Article 3 – Definitions

For the purposes hereof, the following terms shall have the following meanings:

Company: CODALUX SARL-S, as identified in Article 1.
Client: any person having placed an order, as identified in Article 1.
Professional Client: the Client acting for purposes within their commercial, industrial, craft, professional or agricultural activity.
Consumer Client: the Client, a natural person, acting for purposes outside that activity.
Platform: the website published by the Company and accessible at www.monavisfacile.com
Client Account: personal space accessible to the Client on the Platform after registration, enabling the management of their Products and redirection settings.
Products: NFC plates, QR code supports and any physical device marketed by the Company.
NFC Plate: a physical device integrating an NFC (Near Field Communication) chip, allowing, by simple contact with a compatible smartphone, to redirect the user to a destination configured by the Client.
QR Code: a two-dimensional barcode printed on a physical support, allowing by scanning to access a destination configured by the Client.
Redirection: a technical mechanism allowing a user to be directed from a Product (NFC or QR Code) to a third-party Platform or any other URL configured by the Client.
Services: setup, technical configuration of the Products, commissioning of Redirections and support.
Third-party Platforms: Google, TripAdvisor, Facebook, Instagram or any other online review platform to which the Products can redirect.

Article 4 – Purpose

Mon Avis Facile provides:

Customized NFC devices
Physical supports to encourage customer reviews
Technical redirection solutions to review platforms
Configuration and support services

The Company provides a technical redirection tool, not a review generation service.

Article 5 – Orders

An order becomes binding:

Upon signature of a quote, or
Upon online validation and payment

The Company reserves the right to refuse any order in case of:

Previous payment default
Fraud risk
Non-compliance with platform policies

Article 6 – Prices

Prices are:

Expressed in euros
Excluding VAT unless otherwise stated
Excluding delivery charges

Applicable VAT: Luxembourg legislation.

The total amount payable is shown to a Consumer Client before they confirm their order, under the conditions of Article 22.

For intra-Community supplies: VAT exemption (Art. 138(1) Dir. 2006/112/EC) subject to VIES validation.

The Company may modify its prices at any time. The applicable price is the one on the day of the order.

Article 7 – Payment

Unless otherwise agreed, payment is due at the time of the order.

In case of late payment:

Luxembourg legal interest
Minimum flat-rate compensation of €40
Immediate suspension of services
Accelerated payment of all amounts due

Article 8 – Delivery

Delivery times are indicative.

Transfer of risk occurs upon handover to the carrier.

No reasonable delay shall justify cancellation or compensation.

This article does not apply to a Consumer Client, who is governed by Article 22.

Article 9 – Retention of Title

Products remain the property of the Company until full payment has been received.

Article 10 – Customization & Client Responsibility

The Client guarantees:

Holding the rights to the logos provided
Respecting intellectual property
Complying with review platform rules

Customized Products are neither returned nor refunded except in case of material defect.

Article 11 – Proper Use & Third-Party Platforms

The Client agrees to use the Products in accordance with:

Applicable laws
Platform rules (Google Business Profile, etc.)

The Company:

Does not guarantee any number of reviews
Does not guarantee any search ranking
Cannot be held responsible for blocking, suspension or deletion of accounts

Any use aimed at artificially manipulating reviews is the sole responsibility of the Client.

Article 12 – Limitation of Liability

The Company's liability is strictly limited to the pre-tax amount of the order concerned.

The following are excluded:

Loss of business
Loss of revenue
Reputational damage
Indirect damages

The Company is only bound by an obligation of means.

The limitations and exclusions in this article are not enforceable against a Consumer Client (Article 22).

Article 13 – NFC Technical Operation

Operation depends in particular on:

Smartphone compatibility
NFC activation
System updates
Technical policies of the platforms

No guarantee of universal operation can be provided.

Article 14 – Personal Data (GDPR)

The Company processes data in accordance with Regulation (EU) 2016/679.

Depending on the case:

It acts as data controller for its direct clients
As technical subcontractor

The Client remains solely responsible for data collected via their Google accounts or other platforms.

Article 15 – Warranty

Contractual warranty against material defects: 12 months from delivery.

For a Consumer Client, this commercial warranty is in addition to the statutory guarantees set out in Article 22 and does not restrict them.

Does not cover:

Improper handling
Impact damage
Normal wear and tear
Non-compliant use

Article 16 – Force Majeure

No liability in case of force majeure: natural disaster, supplier shortage, pandemic, strike, etc.

Article 17 – Intellectual Property

The concept, design, technical architecture and software solutions remain the exclusive property of the Company.

Any reproduction, copying or resale is prohibited.

Article 18 – Suspension / Termination

In case of:

Non-payment
Fraudulent use
Non-compliance with platform rules

The Company may suspend or terminate without notice.

Article 19 – Returns & Complaints

Sales concluded between professionals (B2B) do not benefit from any right of withdrawal: no return by a professional Client shall be accepted without prior written consent from the Company. A Consumer Client holds the statutory right of withdrawal set out in Article 22.

Customized Products (including NFC plates incorporating a logo, trade name, configured QR code, or any adaptation specific to the Client) shall not be taken back, exchanged, or refunded, except in the event of a proven material defect attributable to the Company.

Non-customized standard Products may be returned by a professional Client on an exceptional basis, provided that a written request is submitted within 7 calendar days of receipt, prior written consent has been obtained from the Company, and the Products are returned in their original packaging, in perfect condition, unused, and not activated. Return shipping costs shall be borne by the Client. The Company reserves the right to apply a flat-rate deduction of 15% for administrative and logistics costs. This deadline and this deduction do not concern a Consumer Client.

In the event of a material defect, the professional Client must notify the Company in writing within 7 days of discovering the defect and provide all relevant supporting evidence. After verification, the Company may, at its discretion, replace the Product, issue a credit note, or provide a refund, without any additional compensation being claimed.

Any return made without prior consent may be refused or returned to the Client at their expense.

Article 20 – Partial Invalidity

If a clause is declared void, the others shall remain applicable.

Article 21 – Applicable Law

These ToS are governed by Luxembourg law.

Any dispute falls exclusively within the jurisdiction of the competent courts of the Grand Duchy of Luxembourg.

Both provisions apply subject to the provisions specific to a Consumer Client, set out in Article 22.

Article 22 – Provisions specific to a Consumer Client

This article applies to a Consumer Client as defined in Article 3. It prevails over any contrary clause of these ToS.

22.1 Prices

Catalogue prices are displayed exclusive of tax, the Platform addressing a mainly professional clientele.

The total amount payable, inclusive of all taxes and delivery charges, is shown to the Consumer Client before they confirm their order.

22.2 Right of withdrawal

A Consumer Client has fourteen (14) days from receipt of the Product to exercise their right of withdrawal, without giving reasons and without penalty (French Consumer Code, art. L221-18).

To exercise it, they notify the Company of their decision before the deadline expires, by e-mail to contact@monavisfacile.com or by any other unambiguous statement. The model form appended to these ToS may be used, but is not mandatory.

The Consumer Client returns the Product within fourteen (14) days of that notification. Return shipping costs are borne by them (art. L221-23). No flat-rate deduction is applied; only depreciation of the Product resulting from handling beyond what is necessary to establish its nature and characteristics may be deducted.

The Company refunds all sums paid, including standard delivery charges, no later than fourteen (14) days after recovering the Product or receiving proof of its dispatch (art. L221-24).

Under article L221-28, 3° of the French Consumer Code, the right of withdrawal does not apply to Products made to the Consumer Client's specifications or clearly personalised: a plate incorporating a logo, a trade name or any specific material adaptation. A standard plate, however, remains subject to withdrawal even once its redirection destination has been configured: that configuration is software-based, reversible, and does not personalise the physical support.

The seven (7) day deadline, the prior written consent and the 15% deduction set out in Article 19 belong to the commercial return arrangement between professionals and are not enforceable against a Consumer Client.

22.3 Statutory guarantees

Regardless of the commercial warranty in Article 15, a Consumer Client benefits from:

the statutory guarantee of conformity, allowing them to obtain repair or replacement of the Product for two years from its delivery (art. L217-3 et seq. of the French Consumer Code). During the twenty-four months following delivery, they do not have to prove the existence of the lack of conformity;
the guarantee against hidden defects, allowing them to obtain rescission of the sale or a price reduction within two years of discovering the defect (art. 1641 and 1648 of the French Civil Code).

These guarantees are provided free of charge to the Consumer Client.

22.4 Delivery and transfer of risk

Failing any date stated at the time of the order, the Company delivers no later than thirty (30) days after the contract is concluded (art. L216-1). In the event of default, the Consumer Client may terminate the contract and obtain a refund under the conditions of article L216-6.

Risk of loss or damage passes to them when they take physical possession of the Product (art. L216-4), not on handover to the carrier.

22.5 Liability

The limitations and exclusions of liability in Article 12 do not apply to a Consumer Client, who retains the right to compensation for loss caused by a breach by the Company.

22.6 Complaints and consumer mediation

Any complaint may be sent to contact@monavisfacile.com. The Company replies within 24 business hours.

Where disagreement persists, a Consumer Client may use consumer mediation free of charge. As the Company is established in the Grand Duchy of Luxembourg, the body they are directed to is the Service national du Médiateur de la consommation, a service of the Ministry of the Economy listed among qualified entities, which is free to approach: mediateurconsommation.public.lu.

Mediation presupposes a prior attempt to settle the dispute directly with the Company. It deprives the Consumer Client of no judicial remedy.

22.7 Governing law and jurisdiction

The choice of Luxembourg law made in Article 21 does not deprive a Consumer Client of the protection afforded by the mandatory provisions of the law of the country of their habitual residence (art. 6 of Regulation (EC) No 593/2008). Where that residence is in France, the provisions of the French Consumer Code cited in this article are theirs as of right.

The exclusive jurisdiction of the Luxembourg courts is not enforceable against them: they may bring proceedings, at their choice, before the courts of Luxembourg or those of their place of domicile (art. 18 of Regulation (EU) No 1215/2012).

Appendix – Model withdrawal form

To be completed and returned only if the Consumer Client wishes to withdraw, under the conditions of Article 22.2.

For the attention of CODALUX SARL-S, 51 rue Pierre Schuetz, L-4946 Bascharage, Grand Duchy of Luxembourg, contact@monavisfacile.com:

I hereby give notice of my withdrawal from the contract for the sale of the following Product(s):

Product(s) ordered:
Order number:
Ordered on / received on:
Consumer's name:
Consumer's address:
Date:
Signature (only if this form is notified on paper):

Effective as of 13/09/2026